Welcome to Chat Module!
You're well on your way to unlocking powerful communication capabilities for your MSP and clients. Chat Module combines PSA integration with AI-powered capabilities to transform and supercharge how you provide support and engage with your clients.
What is Chat Module?
What is Chat Module?
Chat Module is an omnichannel communication solution specifically designed for MSPs that integrates directly with your PSA system.
With Chat Module, MSPs can provide AI-powered tier 1 support across multiple platforms, including Teams, Slack, web, and SMS. Unlike standard chat solutions, Chat Module was built from the ground up to enhance both the MSP and client experience.
No Separate Inbox: All communication flows through your existing PSA and comms systems
AI-Powered Triage: Reduce workload by letting AI pre-triage or solve tickets, clarify users' IT questions, or transfer to a live person when needed
Slash Commands: Technicians can update tickets without leaving the chat interface
Time & Cost Savings: Streamline support workflows and reduce ticket back-and-forth
Self-Service: AI capabilities can resolve many common issues without waiting for a technician
Robust Information Gathering: Chat collects all necessary details for faster resolution
Improved Response Times: By integrating chat with your PSA and ensuring it's accessible through text, Teams, or Slack, you can turn a simple communication tool into a powerhouse for client satisfaction
Enterprise: Custom-designed workflows for addressing frequent issues, vertical markets, and sales opportunities
Want to learn more? Click here to see more details on Chat pricing.
PSA Integration: Connect to your PSA system (PSA Platform, PSA Platform, or PSA Platform)